FAQs

Frequently Asked Questions (FAQ)

Ordering & Payments

  1. Can I cancel my order?
    Yes, you can cancel your order within 24 hours of placement, provided it has not been shipped. Contact our customer support team immediately.

  2. How do I pay for my order?
    We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

  3. Why has my order been cancelled?
    Orders may be canceled due to payment issues, item unavailability, or suspected fraudulent activity. You will be notified via email.

  4. Can I exchange my order?
    Yes, exchanges are allowed within 30 days of delivery, provided the item is unworn, unwashed, and in its original packaging. Visit our Returns page for instructions.

  5. How long do I have until I can return an item?
    You have 30 days from the delivery date to initiate a return. The item must be in its original condition.

  6. What happens if I do not receive my order?
    If your order does not arrive within the estimated delivery time, contact us immediately. We will investigate and provide a resolution, which may include a refund or replacement.


Clothing-Specific Questions

  1. What if the item I received doesn’t fit?
    You can return or exchange the item within 30 days of delivery, provided it is unworn and in its original condition. Refer to our Size Chart for accurate measurements.

  2. Are your clothes true to size?
    Our items are designed to fit true to size. Please refer to the Size Chart on each product page for accurate measurements.

  3. Do you offer plus sizes?
    Yes, we offer a range of sizes, including plus sizes. Check the product description for available sizes.

  4. How do I care for my clothing?
    Care instructions are provided on the label of each item. Follow these guidelines to maintain the quality of your purchase.

  5. What if my item is defective or damaged?
    If you receive a defective or damaged item, contact us within 7 days of delivery. We will provide a replacement or refund.


Note

For further assistance, visit our [Help Center] or contact our customer support team here! We’re here to help!